mySTART® FAQS

Anyone can use mySTART® to help reach short and long-term savings goals: for children’s education, property purchases, holidays and anything else you wish to save for. Investors can start with as little as $100 per month, or a lump sum of $1,000. It’s our flexible investment solution, to help people start investing.

What is mySTART®?

mySTART is our flexible investment plan for anyone who wants to control how much and how often to invest. mySTART can help you meet short and long-term savings goals, from a holiday to your children’s education or a property purchase.

You can start investing with as little as $100 per month, or a lump sum of $1,000 and build your own portfolio from our list of Investment Options. You control the funds or shares to invest in with the help of an Investment Adviser, and you can then track your progress using our Client Portal and Mobile App.

How does mySTART® work?

You choose what you want to invest in

As a mySTART® client, you choose the securities (e.g shares, bond, funds) you wish to invest in from our list of over 160 Investment Options. You define your investment direction; which clearly specifies which securities you wish to invest in, either as a one off or ongoing investment.

Access to Investment Advice

You have access to your chosen Investment Adviser, who can help get your Investment Portfolio established, and is available to assist you with any investment related questions you may have ongoing.

Access to research

We have one of New Zealand’s largest private wealth research teams, who study the markets and companies, in order to keep our investment advisers and clients informed of market changes, and opportunities as they arise. All our research is available to clients on our Client Portal, or via our mobile app 24/7.

You make regular or lump sum payments

You can make regular payments, lump sum payments, or a combination of both. You can pay by direct debit, direct credit, or through your Craigs Investment Partners Cash Management Account.

Minimum regular payments are $100 per month. Minimum lump sum payments are $1,000.

You choose your Investment date

Your regular or lump sum payments, will be invested on one of our five set investment dates. Currently the set Investment Dates are 5th, 10th, 15th, 20th and 25th of every month (or the next business day if the selected date falls on a weekend or public holiday).

A custodian will hold your investments

Our custodian (Custodial Services Limited) will hold the investments on your behalf as bare trustee. Custodial Services Limited is a subsidiary of Craigs Investment Partners Limited. You remain the beneficial owner and in complete control of all investment decisions. Any dividends and interest from your investments will be paid to Custodial Services Limited, and automatically reinvested for you.

You can stop or change your payments

You can stop or change the amount of your regular payments. Simply contact your Investment Adviser or the Client Services Team.

You can take your money out

You can withdraw funds by contacting your Investment Adviser or the Client Services Team. Withdrawals will be actioned on the next available Investment Date and will be settled no later than three business days after this date.

What are the charges?


mySTART fees table


Covers the cost of providing the support infrastructure for mySTART®, maintaining membership records and calculating and paying withdrawals.

Covers the cost of maintaining your self-selected mySTART® holdings, processing investments and withdrawals, receiving and actioning correspondence and corporate actions and preparing client statements. The tiered Management Fee is charged quarterly and is based on the closing market value of your self-selected securities on the last day of every quarter.

The Management Fee is not charged on investments in QuayStreet Funds.

The QuayStreet Funds charge a Management Fee of up to 1.25% and expenses within the unit trusts, which are included in the calculation of the unit price of the funds. For further details refer to the latest QuayStreet Funds PDS.

Securities you select may charge additional fees such as management or performance fees, which will typically be reflected in the security’s price and may therefore indirectly affect your returns.  The Investment Options indicate which securities (e.g. funds or shares)  charge performance fees.

Covers the transaction costs of buying and selling securities, and is charged on purchases and sales.

Brokerage may also apply on any amounts that are switched between investments. A ‘switch’ is when we sell all or part of your holdings and invest the proceeds into another security or fund as part of an amendment to your Investment Direction (portfolio investment selection).

What returns will I get?

Your return is the amount your investment pays you back. Key factors that may affect your returns are:

  • how much you invest and how often
  • what dividends and interest your investments earn
  • changes in the value of the security or the unit price of the fund (investment performance)
  • fees, expenses and taxes
  • how much you withdraw

We do not promise or guarantee an amount of return.

All investments involve risk

With any investment, there is a chance that the return may be different to what was expected. The value of an investment might go up, or it might go down and in extreme circumstances, investments may lose their entire value.

Experience tells us that we can reduce the overall risk by investing in a number of securities, and in different markets, so that the downward movements may be balanced by the upward movements over time.

As noted above, investment performance is a key factor in your returns. The principal risks that might affect returns are:

  • market and specific investment risk
  • self-selected portfolio risk
  • currency and hedging risk
  • interest rate risk
  • counterparty risk
  • manager risk.

Several factors can contribute to the growth of your investments including:

  • Share Performance

When the values of your shares increase, so does the value of your investment portfolio.

  • Dividends and Distributions

Within mySTART®, all dividends and distributions earned on your investments are reinvested in the relevant security increasing the total number of shares you hold.

  • Interest on Cash and Fixed Interest Securities

Interest earned on your deposits held in Cash Management Accounts is compounded monthly.

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