If you have a problem, concern, or complaint in connection with any products or services provided by your investment adviser or Craigs Investment Partners you should, in the first instance, promptly (in writing and/or verbally) Contact Craigs Head of Compliance to discuss, using the contact information provided below. Craigs Head of Compliance will, in good faith, try to resolve the matter to your satisfaction. However, if an appropriate outcome cannot be achieved the matter may be referred to one of the bodies listed below for resolution.
For more information on our process, please read How we handle a Complaint.
The Head of Compliance
Craigs Investment Partners Limited
PO Box 13155
Financial Services Complaints Ltd (FSCL) –
A Financial Ombudsman Service
PO Box 5967
FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.
PO Box 2959, Wellington
Telephone: +64 4 472 7599