We have seen an increase in instances of attempted cyber-fraud and wish to alert you to the potential risks in order to keep yourself and your assets safe from cyber-criminals. Cyber fraud poses a significant risk, specifically where fraudsters mimic organisations like Craigs, or hack into the email accounts of clients.

We will never randomly send you an email requesting you pay funds to a different bank account whether it is a Craigs bank account or another client or external party.  

If you receive an email that appears to be sent from someone at Craigs Investment Partners notifying you that we have changed our bank details or requesting alternative bank account details from you, it is very likely to be from a fraudster.  Do not reply to the email. Do not click on any links or attachments that may be included in the email. Please telephone your Craigs Investment Adviser as soon as possible, either using a direct dial number known to you or 0800 272 442.

If you have any concerns that your email or personal information has been compromised, please contact your service provider immediately. Please remember to change your passwords regularly and keep your computer software and security up to date.

Outlined below are some tips on how to keep safe and protect yourself from cyber-criminal activity, if you wish to discuss further please speak with your Craigs Investment Adviser.

Some ways to keep safe online:

  • When logging in to the Craigs website or any other bank website, check you have a secure connection and type in the full website details The https:‘ s’ stands for secure. 
  • Do not access secure websites such as banks or the Craigs Investment Partners client portal, from public computers (e.g. libraries, internet cafes).
  • Don’t give out your Craigs account details unless you made the phone call, and trust the number and recipient of that call.
  • Keep your identity information safe, and only reveal this to trusted sources, for example date of birth, driver licence, passport details. Before divulging that information, ensure they will protect it.
  • Do not share your passwords with anyone.
  • Check your statements and alert your provider if anything is amiss.
  • Do not click links, open attachments or reply to spam emails, and do not call any phone numbers from spam emails.