Dispute Resolution

If you have a problem, concern or complaint in connection with your investment adviser or Craigs Investment Partners with any service given you should, in the first instance, promptly (in writing and/or verbally) detail the particulars to the Head of Compliance. The Head of Compliance will, in good faith, try to resolve the matter. If an appropriate outcome cannot be achieved the matter may be referred to one of the bodies listed below.

The Head of Compliance
Craigs Investment Partners Limited
PO Box 13155
New Zealand

Telephone: +64 7 577 6049

Email: compliance@craigsip.com

Financial Services Complaints Ltd (FSCL)
PO Box 5967
Lambton Quay
Wellington 6145

Call Free on: 0800 347 257 

FSCL is our independent external dispute resolution scheme that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. This service costs you nothing.

FSCL logo member

NZX Limited
NZX Regulation
PO Box 2959, Wellington
New Zealand

Telephone: +64 4 472 7599


Financial Markets Authority

FMA complaints line: 0800 434 566

+64 3 962 2698