Updated: 6 April 2020

As Financial Markets classified as an essential service under the Governments guidance for Level 4 – we remain open for business (8:30am - 5:00pm, Mon-Fri) and will continue to provide you with investment services by telephone or email. The only change is that our branches across the country will now be closed to client visits. So please phone or email your Investment Adviser with any questions or requests as normal.

We operate with only critical staff at Head Office, while all remaining Craigs employees will work from home as the health and wellbeing of our clients and staff is our priority.

Many of Craigs employees have been working securely from home over the past week or so, and we are well positioned to service clients. Please feel assured that we are focused on providing investment services to you through this time.

We appreciate many clients will have questions regarding the markets and their investment portfolios. We encourage you to contact your Investment Adviser via phone or email, they are there to help answer any questions or concerns you may have - 0800 272 442.

In addition, our Private Wealth Research Team post regular market or company updates on our website and client portal for you to read at any time. Details on how to access the client portal can be found here >

This is an unprecedented time for all of us, and we appreciate everyone will be working through similar challenges. Look after yourself, your family and those in your communities.


To help clients during this time we have included some answers to commonly asked questions.

Not for the foreseeable future. You can still contact your adviser by phone or email as they will be working remotely.

Yes, all our advisers and support staff have the technology to work remotely and have access to our internal systems to ensure we are continuing to provide you with an uninterrupted service.

Yes, you should call your adviser on the number you usually use, either their landline or mobile number. We have systems in place to ensure your call will be answered.

Yes, you will still be able to contact your adviser's assistant during normal hours.

Yes, all trades will continue as normal unless we are instructed otherwise.

Yes, all our applications will be working as normal. You can access the client portal in the usual way, with your Client ID and password. If you are unsure of your Client ID, click here. If you have never accessed the client portal before and need to set a password, click here.


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