Updated: 22 February 2021

All our branches will operate as usual as Auckland is now also under Alert Level 1.

Our priority continues to be the health and wellbeing of our staff and clients. If any of the below apply to you, we ask that you contact Healthline and follow the advice they provide:
> you or any of your close contacts have visited these places that were visited by the positive cases
> you are feeling unwell (please take additional precautions and do not come into the office or visit our branches)

Please also remember to:
> use contact tracing to track all of the places you visit and keep your fellow New Zealanders safe. If using the app, please make sure your Bluetooth is turned on
> wash your hands and practise good hygiene
> use a mask on public transport where possible

We will keep you updated as the situation develops and we learn more.

Outlined below is how we will operate at different alert levels:

Alert Level 1

> Offices and branches open.

Alert Level 2

> Offices and branches closed to public.
> No client events.
> Client meetings face to face by prior arrangement only – no ‘walk-ins.’
> Strict hygiene and social distancing processes applied for the health and safety of our clients and staff.
> Contact tracing required by any visitors.

Alert Level 3

> Client appointments by phone and email.
> Offices and branches closed to public and client meetings.

Alert Level 4

> Client appointments by phone and email.
> Offices and branches closed to public and client meetings.