CRAIGS CONTACT DETAILS
To contact one of our specialist teams here at Craigs, click on the team you require to view the contact details and get in touch.
Head Office
Street Address:
Craigs Investment Partners House
Cnr Cameron Road and Spring Street
158 Cameron Road
Tauranga
3110
Postal Address:
PO Box 13155
Tauranga Central
Tauranga
3141
Email: headoffice@craigsip.com
Phone (National): 0800 272 442
Phone (International): +64 7 577 6049
Fax: +64 7 578 3463
START Team
Street Address:
Craigs Investment Partners House
Cnr Cameron Road and Spring Street
158 Cameron Road
Tauranga
3110
Postal Address:
PO Box 13155
Tauranga Central
Tauranga
3141
Email: clientservices@craigsip.com
Phone (National): 0800 878 278
Phone (International): +64 7 577 6049
Fax: +64 7 578 3463
Web Help Team
If you need assistance with the Client Portal, Mobile App or if you are experiencing difficulty viewing, navigating or downloading information throughout our website please contact our Web Help team.
Email: webhelp@craigsip.com
Phone: 0800 226 272 (between 7am-6pm on weekdays)
Dispute Resolution
If you have a problem, concern or complaint in connection with your investment adviser or Craigs Investment Partners with any service given you should, in the first instance, promptly (in writing and/or verbally) detail the particulars to the Head of Compliance. The Head of Compliance will, in good faith, try to resolve the matter. If an appropriate outcome cannot be achieved the matter may be referred to one of the bodies listed below.
The Head of Compliance
Craigs Investment Partners Limited
PO Box 13155
Tauranga
New Zealand
Telephone: +64 7 577 6049
Financial Services Complaints Ltd (FSCL)
PO Box 5967
Lambton Quay
Wellington 6145
Call Free on: 0800 347 257
Email: complaints@fscl.org.nz
Website: www.fscl.org.nz
FSCL is our independent external dispute resolution scheme that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. This service costs you nothing.
NZX Limited
NZX Regulation
PO Box 2959, Wellington
New Zealand
Telephone: +64 4 472 7599
Financial Markets Authority
FMA complaints line: 0800 434 566
+64 3 962 2698